Tu99 Privacy Policy – Our Commitment to Protecting Your Data

1What Information We Collect

tu99When you register and use our services at , we may collect the following types of information:

2How We Collect Data

tu99 We collect your information in several ways:

• Directly from you: Information you provide through registration forms, KYC uploads, and support chat.
• Automatically: Technical information collected through cookies and log files during website browsing.
• Via Third Parties: Verified information received from payment processors or identity verification providers.
• From Public Sources: Government or regulatory authority lists for fraud prevention purposes.

Before collecting any data, you are clearly informed of why it is needed. Some services may be limited if required information is not provided, but we never request unnecessary data.

3How Your Information Is Used

tu99 Uses your personal information for the following purposes:

• Account Management: To verify registration and login, and to ensure account security.
• Service Delivery: To manage gameplay, deposits and withdrawals, and bonus services.
• Identity Verification: To complete the KYC process and prevent access by minors.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your questions and complaints as quickly as possible.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Improvement & Analytics: To analyse anonymised data for improving the platform experience.
• Contact: To send important updates and promotional offers (with your consent).

4Data Sharing Policy

tu99 In limited and necessary circumstances, information may be shared with specific parties:

• Payment Processors: Only the information necessary to process transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Identity Verification Providers: Documents are securely shared with an authorized verifier to complete the KYC process.
• Law Enforcement: Information may be disclosed in response to a valid court order or request from a regulatory authority.
• Technology Service Providers: Cloud hosting, security, and analytics providers operate under strict confidentiality agreements.

Except in the circumstances described above tu99 Your personal information is never shared with any external party under any circumstances. All third-party agreements include strict data protection clauses.

5Cookies & Tracking Technologies

tu99uses cookies and similar technologies on its website to help improve your experience.

Types of cookies we use:

• Essential Cookies: For login sessions and security — the platform cannot function without these.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To collect anonymous statistics for understanding which pages are used most.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

6Data Protection Measures

To Protect Your Data tu99 We follow the highest industry standards. Our security framework includes:

In the event of a security incident, we promptly notify affected users and treat resolution as our highest priority. Where applicable, the relevant authorities are also informed in accordance with data breach laws.

7Your Rights

tu99Regarding your information with , you have the following rights:

To exercise any of your rights, please contact our support team. We typically process requests within 30 business days. In some cases, we may be required to retain certain data due to legal obligations — you will be informed of the reason if this applies.

8Data Retention Period

tu99 Retains your data only for as long as necessary:

• Active Account: Necessary information is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, certain records may be retained for up to 5 years for legal compliance purposes.
• Transaction Records: Financial transaction records are retained for up to 7 years as required by law.
• KYC Documents: Unnecessary copies are deleted after verification; original records are retained as required by regulators.
• Cookies & Session Data: Session cookies are deleted when the session ends; persistent cookies expire after a maximum of 12 months.
• Support Contact: Customer support conversations are retained for up to 2 years.

Once the retention period expires, data is securely deleted or anonymised so that your identity can no longer be identified.

9Children's Privacy

tu99 Strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors.

Age is verified at registration, and identity documents are checked during the KYC process to confirm the user is an adult. If a minor's data is collected by mistake, we will close that account and delete the data as soon as we become aware.

10Changes to the Privacy Policy

tu99 This privacy policy may be updated as needed. For any significant changes, we will:

• We will post a notice in a prominent place on the website.
• Registered users will be notified by email.
• We will update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page periodically to stay informed.

11Contact Us

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team:

We take your privacy requests seriously and do our best to resolve them as quickly as possible. Your trust is our most valuable asset.